Delivery & Returns

UK Delivery

Delivery time dependent on shipping method selected on checkout, on average when selecting express delivery will be within two working days (UK) by signed for courier.

 

International Delivery

International postage is also available however times will vary.
Selected countries including France, Germany, Italy & USA have specified shipping costs however if you wish to place an order from a country outside the UK, Western Europe or the USA, which does not have a shipping cost specified please contact us to place your order. The customer is responsible for any import duty which may apply to international deliveries.

 

Preferred Curriers & Delivery Estimates

The table below shows a list of our preferred curriers for the offered services and their estimated delivery times.
Economy services do not guaranty delivery within estimated time, if you require the items for a special occasion please select as express option. Additionally while our preferred curriers are listed below, should the preferred currier for the selected shipping option not be applicable/available we withhold the right to (without notice) select an alternative currier. If you have chosen for example; an express service, a similar service (offering the same delivery estimate) with an alternative currier may be used.

Geographic Service Prefered Currier Estimated Delivery Terms
UK Mainland Express UPS 1-2 Days Serviced by UPS parcel delivery within 1-2 working days throughout most of UK's mainland. Collection and Delivery are not guaranteed but currently enjoy a 96% success rate. 
Economy myHermies 3+ Days Parcel delivery within 3-5 working days throughout most of UK's mainland. Collection and Delivery are not guaranteed but currently enjoy a 96% success rate. 
UK Scotland & Islands Economy Collect+ 3+ Days  
Economy Yodel 3+ Days Delivery within 3-5 working days of collection from UK mainland. Collection and delivery are not guaranteed but currently enjoy a 96% success rate. 
Channel Islands Express UPS 1-4 Days Serviced by UPS one of the leading couriers in the world. Delivery is 1-4 working days and is fully trackable. 
Economy UPS 3-5 Days 3-5 working day economy delivery throughout worldwide destinations (Please note that some destinations produce slightly longer transit times).
Northern Island Economy UPS 3-5 Days 3-5 working day economy delivery throughout worldwide destinations (Please note that some destinations produce slightly longer transit times).
Economy myHermies 3-5 Days Parcel delivery within 3-5 working days throughout most of UK's mainland. Collection and Delivery are not guaranteed but currently enjoy a 96% success rate. 
Ireland Express UPS 1-3 Days Serviced by UPS one of the leading couriers in the world. Delivery is 1-3 working days and is fully trackable. 
Economy UPS 3-5 Days 3-5 working day economy delivery throughout worldwide destinations (Please note that some destinations produce slightly longer transit times).
France Express FedEx 1-3 Days 1-3 working day express delivery throughout worldwide destinations (Please note that some destinations produce slightly longer transit times). 
Economy UPS 3-5 Days 3-5 working day economy delivery throughout worldwide destinations (Please note that some destinations produce slightly longer transit times).
Germany Express FedEx 1-3 Days 1-3 working day express delivery throughout worldwide destinations (Please note that some destinations produce slightly longer transit times). 
Economy UPS 3-5 Days 3-5 working day economy delivery throughout worldwide destinations (Please note that some destinations produce slightly longer transit times).
Itally Express FedEx 1-3 Days 1-3 working day express delivery throughout worldwide destinations (Please note that some destinations produce slightly longer transit times). 
Economy UPS 3-5 Days 3-5 working day economy delivery throughout worldwide destinations (Please note that some destinations produce slightly longer transit times).
Australia Express FedEx 1-3 Days 1-3 working day express delivery throughout worldwide destinations (Please note that some destinations produce slightly longer transit times). 
Economy FedEx 3-5 Days 3-5 working day economy delivery throughout worldwide destinations (Please note that some destinations produce slightly longer transit times).
New Zealand Express FedEx 1-3 Days 1-3 working day express delivery throughout worldwide destinations (Please note that some destinations produce slightly longer transit times). 
Economy FedEx 3-5 Days 3-5 working day economy delivery throughout worldwide destinations (Please note that some destinations produce slightly longer transit times).
USA Express UPS 1-3 Days Delivery is 1-3 working days and is fully trackable.
Economy UPS 3-5 Days 3-5 working day economy delivery throughout worldwide destinations (Please note that some destinations produce slightly longer transit times).
Canada Express FedEx 1-3 Days 1-3 working day express delivery throughout worldwide destinations (Please note that some destinations produce slightly longer transit times). 
Economy FedEx 3-5 Days 3-5 working day economy delivery throughout worldwide destinations (Please note that some destinations produce slightly longer transit times).

 

Returns of Damaged or Faulty Products

In the unfortunate event your item arrives damaged or not as described, a replacement item will be sent out asap on inspection of the goods by photo or proof of damage.
Refunds will be issued on return of item and a damage inspection completed.

 

Returns for Other Reasons

Should a return be required for reasons other than damage or fault, such as incorrect purchase, the customer will be responsible for return shipping. The product should be returned unopened and unused.
A credit or refund (at our discretion) will be issued to the value of the purchased item minus a 20% restocking fee once the item has been received and inspected.
Returns can only be processed via our returns system. To access the returns system please login to your account and select the relevant order, then return.

 

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